Local Help Is A Phone Call Away
You Call, We’ll Respond – Anytime, Anyday
Need Support Now? We’re Ready When You Are
Life happens fast, and when it does, you need support that comes on time, every time.
Whether it’s a public holiday, an unexpected complication, or a complex health concern, you should never be left without help.
That’s where we step in. You can count on experienced nurses and support workers who provide the right care, when you need it - without delays, roadblocks, or stress.
Need Local Help From People Who Care? Let’s Chat.
Steph talks about
Choosing The Right Provider
Specialist Nursing & Disability Care -
Often At Support Worker Rates
We’re not your average NDIS provider. From everyday care to complex nursing needs, we make sure you get the right help.
We’ll do all we can to keep you living life well in your own home and without the fuss.
Nursing & Disability Services - Even For Hard-To-Find Specialties
- High-Intensity Supports
- Spinal Cord Injury Support (Including TAC Clients)
- Neurological Conditions
- Complex Mental Health Support
- Aged Care
- Palliative Care
- Medication & Diabetes Management
- Catheter, Bowel, and Wound Care
Being Patient With People
Goes a Long Way
"Working with another person requires patience - some days will be easier than others, and that’s okay." – Cassie
You Know What – We Show Up
Someone Picks Up the Phone (Even at 3 AM)
Emergencies don’t wait for office hours. When you call us, a real person will answer - usually a nurse.
When you need help, you shouldn’t be stuck waiting.
Nurses - But Often at Support Worker Rates
High-quality care should be affordable and accessible to everyone. We’ll help you get professional nursing support at a cost that makes sense.
Quick Fix or Long-Term Plan? We’ve Got Both Covered
Sometimes, you need some support right away. Other times, you need a plan that works in the long run. We handle both.
If you need help fast, let’s figure out the best way to get it sorted out quickly.
For more complex situations, we will take the time to get the right team in place for long-term success.
Finding the Right Fit -
What Do You Need?
"Do you need a nurturing figure like your mum, or someone active, or a strong role model? We will match the worker’s personality to your needs."
– Erin
Hospital at Home - When It’s the Right Call
Why go to the hospital if you don’t need to?
Hospital stays aren’t always necessary. Sometimes, staying home with the right support is the better option.
Knowing when to avoid hospital stays can be just as important as knowing when they’re needed. That’s where we come in.
We focus on effective home care - keeping you comfortable and making sure you get the right care..
We know when you need hospital care - and when you don’t.
Cassie talks about
Going Above and Beyond
Local Help. No Call Centres. Less Paperwork.
You’re not just another case file to us.
We’re a happy team that takes the time to understand who you are, what you need, and what matters to you the most.
Some of the people we support have been with us for over five years - because real care is about knowing people well and looking after them well, not just completing a task list.
Care should feel like you’re spending time with family, not like a revolving door of strangers.
People Matter, Always
"We imagine ourselves in people’s position—how would we want to be treated? And then we go about doing that." –
Steph
Well Looked After… Well Known… Time Well Spent
Your nurse or support worker is from the same close-knit team - no constant staff changes.
Nobody wants to explain their needs over and over again. That’s why the people who support you stay the same. When there’s consistency, everyday tasks feel easier, stress levels drop, and trust builds naturally.
We take the time to match you with the right people.
Feeling comfortable with your support worker is everything. That’s why we match you with someone who fits your needs and personality. When the people looking after you are a good fit for you, it’s easier to relax and focus on what really matters - living your life.
We encourage your independence and work with your strengths.
Support isn’t about taking over. It’s about working with your strengths so you can stay in control of your life. The right help makes things easier without changing who you are.
We Always Show Up -
Reliability Matters
Our clients count on us. We’ll always turn up as scheduled, and if something comes up, we’ll communicate in advance and come up with a new plan that works. If it’s important, we’ll make sure there is someone there to cover. – Rachael
Whether It’s a Little Help or a Lot, We’ll Make It Happen
For Parents & Families
Handing over care responsibilities isn’t easy. Letting someone else care for your child is a big decision.
We get it.
You want someone who understands not just the tasks but the heart that’s behind them. The right support can make all the difference - not just for your child but for your whole family.
For Health Professionals
You need a team that follows the rules, keeps accurate records, and provides reliable updates. That’s exactly what we do. We have a track record of getting it right, every time.
No guesswork, no missing details - just reliability you can count on.
For Support Coordinators - We’re Local and We’re Here to Help
It’s frustrating when you don’t get what you need from the first phone call - and that’s what happens with the big companies.
If we’re not the right fit from the beginning, we’ll help you find someone who is.
And don’t worry - we won’t be calling you on your day off unless it’s an actual emergency.
We See People As They Are And Without Judgement
"Support should focus on strengths. Everyone’s brain and thinking works differently and everyone has unique abilities and skills."
– Sharon
When Support Is Done Right, This Is What Happens
Joshua's Story: Managing Transitions with a Visual Schedule
Joshua, a 14-year-old autistic boy, struggled with changes in routine.
Unless he was given time to adjust, transitions overwhelmed him, leading to unnecessary stress.
We introduced a structured schedule with visual prompts and a countdown timer.
This meant less stress, smoother transitions, and a safer, calmer environment for Joshua and his family.
Everyone is different. Josh taught us that by looking for hidden triggers, we can adjust the environments in our control to make things easier for everyone.
Cassie talks about
What Makes A Good Personal Care Assistant
Your Questions Answered
What services does First Choice Care Solutions offer?
We provide a range of services including personal care, home care, community access, and transportation.
Our personal care services assist with grooming, washing, medication management, eating, and meal preparation.
Home care focuses on household chores to maintain a clean and safe environment.
Community access helps clients connect with local groups and events to reduce isolation.
Transportation services ensure clients can attend medical appointments and run errands with ease
Which areas do you serve?
We serve Melbourne's western and northern suburbs, including Bendigo, Hepburn, Macedon Ranges, Mount Alexander, Moorabool, Brimbank, Hume, and Melton.
If your area isn't listed, please contact us to confirm service availability.
How can I get in touch with First Choice Care Solutions?
You can reach us by phone at 0447 400 001 or via email at admin@firstchoicecaresolutions.com.au.
Alternatively, you can fill out the online enquiry form on our contact page, and a member of our team will respond promptly.
Who are your primary clients?
While our main clients are NDIS participants, we also work with TAC and aged care clients. We tailor our services to meet the unique needs of each individual.
What is the process for arranging services?
Upon contacting us, we will schedule a convenient time for one of our registered and fully qualified nurses to meet with you in person.
During this meeting, we'll discuss your challenges, needs, wants, and goals to develop a customized care plan that suits you best.
We Provide Care to the Areas North and West of Melbourne
We’re based in Macedon Ranges, supporting people across areas north and west of Melbourne.
Need help outside these areas? Let’s chat - we will still be able to assist or connect you with someone who can.
Being a Calm Presence in a Tough Moment
"If a client is upset or anxious, it is our responsibility to stay calm. We bring positive energy along with us to set the tone for a great experience." – Rachael
The Smartest Way To Get The Right Care
The Risks Of Going It Alone
Relying on an independent support worker might seem like a good idea - until they’re sick, away, or off for the holidays.
With no backup, you’re left stranded.
Worse, many don’t have the right insurance. If something goes wrong, like a fall from a hoist causing serious injury, there’s no coverage for medical costs.
No support, no safety net - just stress. When it comes to care, certainty matters. A strong, reliable support network makes all the difference.
No Risk or Pressure - Let’s Talk
Your care should never feel like an afterthought.
If you need support, have questions, or just want to chat about your options, we’re here.
Call: 0447 400 001
Email: admin@firstchoicecaresolutions.com.au
